The difference
Grounding is not approval.
Nearly every compliance chatbot on the market is built on retrieval augmented generation. It reads your documents, then writes something new. Truebe reads the question, then serves something you already signed off on.
Other platforms
The model decides what to say
Visitor question
Model interpretsProbabilistic
Model writes the answerProbabilistic
Guardrails check itAfter the fact
Sent anyway
Truebe
A human decided, in advance
Visitor question
Model interpretsLanguage only
Fact library matchDeterministic
Approved text, or escalateNever invented
Everywhere your clients ask
One agent, every channel.
The same approved fact library answers the question no matter where it's asked. Same source, same answer, same audit trail.
External — for clients
✓Chat
Website widget. WordPress plugin and standalone app, both shipping today.
✓Email
Reads inbound mail, replies from the same approved fact library. Dormant until a client's email credentials are added.
✓Voice
Answers calls via Twilio, matches the caller's question the same way chat does. Dormant until a client's Twilio number is added.
✓Messenger / Instagram
Replies to DMs on both platforms through Meta's Send API. Dormant until a client's Page credentials are added.
Internal — for your team
✓Internal knowledge base
HR, training, policies, and notices — staff ask questions against your own uploaded documents, right inside wp-admin, with full source citations.