How it works
Grounding is not approval.
Nearly every "AI compliance" platform on the market still lets the model write the answer. Truebe rejects that. It never generates. It matches. Fact-based AI.
This is what Reg S-P means by "restrict AI to a closed, validated set of documents" — not a policy that says the AI should behave, an architecture where it can't do otherwise.
Other platforms
The model decides what to say
Visitor question
Model interpretsProbabilistic
Model writes the answerProbabilistic
Guardrails check itAfter the fact
Sent anyway
Truebe
You approve what to say
Visitor question
Model interpretsLanguage only
Fact library matchDeterministic
Approved text, or escalateNever invented
Everywhere your clients ask
One agent, every channel.
The same approved fact library answers the question no matter where it's asked. Same source, same answer, same audit trail — which is what Reg S-P means when it says client communications must be supervised and retained the same way regardless of channel.
External
✓Chat
Website widget. WordPress plugin and standalone app, both shipping today.
✓Email
Reads inbound mail, replies from the same approved fact library. Dormant until a client's email credentials are added.
✓Voice
Answers calls via Twilio, matches the caller's question the same way chat does. Dormant until a client's Twilio number is added.
✓Messenger / Instagram
Replies to DMs on both platforms through Meta's Send API. Dormant until a client's Page credentials are added.
Internal
✓Knowledge base
HR, training, policies, and notices — staff ask questions against your own uploaded documents, right inside wp-admin, with full source citations.
✓Gap tracking
Every question the AI couldn't answer is logged and clustered, so your team sees exactly what clients are asking that isn't covered yet.
✓Reports & insights
Trend charts, correction frequency, and handoff clustering show where the fact library is working and where it needs attention.
✓Audit log & export
Every approve, edit, and delete is timestamped with who did it — exportable as a printable record your CCO can hand an SEC examiner directly.